hd999 Privacy Policy
Your personal information is completely safe with us. Here we transparently explain how hd999 collects, uses, and stores your information.
Introduction and Overview
hd999 is one of the trusted online betting and casino platforms in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes in detail what kind of information hd999 collects, why it collects it, how it is used, and whether any information is shared with third parties.
When you register on hd999, make a deposit, withdraw, or use any service, the information you provide comes to us. We use that information only for the purpose of operating legitimate services — it is never sold or transferred to any third party without authorization.
This policy may be updated from time to time. In the event of changes, a notice will be posted on the platform and the date on which the new policy takes effect will be stated.
What information do we collect?
hd999 collects three types of information — information you provide directly, information collected automatically, and information received from third parties. Each category is discussed in detail below.
Personal Identity
- Full name
- Date of birth
- National ID or passport number
- Address
- Email address
- Mobile number
Financial Information
- bKash / Nagad / Rocket account number
- Bank account details
- Transaction history
- Deposit and withdrawal records
Device and Session
- IP address
- Browser type and version
- Device type and operating system
- Login time and session data
- Information collected from cookies
Gaming Activity
- Betting history
- List of games played
- Win and loss records
- Bonus claim history
Communication Records
- Live chat history
- Email correspondence
- Complaint and resolution records
Verification Documents
- Documents submitted for identity verification
- Proof of address documents
- Payment method verification documents
How is information used?
The information we collect is used only for the following legitimate purposes. hd999 never uses your information for unauthorized commercial purposes.
Account Management and Verification
Your personal information is needed to create and manage your account and to verify your identity. This ensures that only authorized individuals can use the platform and that each account is linked to a real identity.
Financial Transaction Processing
Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to ensure the accuracy of transactions.
Fraud Prevention
Information is used to detect and prevent unauthorized access, money laundering, creation of multiple accounts, and bonus abuse.
Customer Support
Information is used to resolve your issues, answer account-related questions, and provide 24/7 live chat support.
Service Improvement
Anonymous aggregated data is used to analyze user experience and improve the platform's games, bonus offers, and interface.
Relevant Communications and Promotions
With your consent, bonus offers, promotional information, and platform updates are sent to you. You can request to opt out of these communications at any time.
Who is information shared with?
hd999 never sells your personal information. However, limited information may be shared in certain circumstances:
Payment Service Providers
Necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete financial transactions. This information is used solely for processing transactions.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft receive the minimum information necessary to manage gaming sessions. They are bound by their own privacy policies.
Legal Obligations
Necessary information may be provided on the basis of a valid legal order from a competent court, government authority, or regulatory body.
Security Services
Limited information may be shared with trusted partners who assist with fraud detection, cybersecurity, and identity verification.
What we do not do
- We do not sell information to third parties
- We do not share information with advertisers
- We do not add your name to marketing lists without your consent
- We do not send personal information to other websites
- We do not provide information to government agencies without an official request
- We do not share gaming history with external analytics companies
Cookies Policy
Cookies are small text files stored in your browser. hd999 uses cookies to improve your browsing experience.
Essential Cookies
Required for login sessions, account security, and the basic functionality of the platform. These cannot be turned off.
Analytics Cookies
Used to understand which pages are visited most and how users interact with the site. Data is completely anonymous.
Preference Cookies
Used to remember your language preference, display settings, and other personalized choices.
Security Cookies
Used to detect fraudulent activity and protect your account from unauthorized access.
Cookie Controls
You can control or delete cookies by going to your browser settings. However, disabling essential cookies may prevent some platform features from working properly. Analytics and preference cookies can be turned off as you wish.
Data Security Measures
hd999 uses industry-standard security technology to keep your information safe. Our security framework is regularly updated.
SSL Encryption
All data transmission is protected by SSL/TLS encryption. All information exchanged between your browser and our servers is encrypted and cannot be read by third parties.
Password Hashing
Your password is never stored directly. Strong cryptographic hashing algorithms are used to transform and store your password in a form that cannot be recovered.
Access Controls
Your information can only be viewed by authorized staff for specific work-related needs. All access is logged and regularly audited.
Secure Data Centers
Your information is stored in secure, protected data centers where regular backups are taken and disaster recovery plans are in place.
Your Rights
As a user of hd999, you have the following rights over your own information. Contact our support team to exercise these rights.
Right to Access Information
You can request a copy of the information hd999 holds about you at any time.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to Delete Information
In certain circumstances you can request that your personal information be deleted, though some information may need to be retained due to legal and regulatory obligations.
Right to Restrict Processing
You may request that the processing of your data be temporarily restricted during the period of resolving any dispute.
Right to Data Portability
You have the right to receive the data you have provided in a common, machine-readable format.
Right to Withdraw from Marketing
You may unsubscribe from promotional emails or communications at any time. This does not affect the status of your account.
Data Retention Period
hd999 does not retain your data longer than necessary. However, certain legal and regulatory obligations require that specific data be kept for a defined period.
Active Account
All relevant data required to provide the service is retained for as long as your account remains active.
Closed Account
Even after an account is closed, records of financial transactions and identity verification data are retained for a defined period to meet legal obligations.
Support History
Customer service history — including live chat transcripts and email communications — is retained for dispute resolution and service quality improvement.
Important Points
- Requests to delete data are processed within a reasonable timeframe
- Data subject to legal obligations is retained for the mandatory period
- Anonymised analytical data may be retained for an extended period
- Marketing communications stop immediately after an account is closed
- Removing data from backups may take some time
Protection of Minors
Prohibited for those under 21
hd999 provides services only to individuals aged 21 or above. We do not intentionally collect or process data from minors.
Age verification is mandatory during the registration process. If a user provides a false age, their account will be closed immediately and all deposited funds will be returned.
If you suspect that a minor in your family is using the platform, please notify our support team immediately.
Third Parties & Services
Game Provider Policies
Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and other game providers have their own privacy policies. They may independently manage data related to their gaming services. hd999 is not responsible for their data processing.
Payment Gateways
bKash, Nagad, Rocket and banking partners have their own privacy and security policies. They manage data in accordance with their applicable rules during transactions. hd999 is not responsible for the data management practices of these third parties.
Analytics Services
We may collect anonymised analytical data to monitor and improve the quality of platform services. This data is not used to identify any individual and it is not possible to identify anyone from it.
Policy Changes
Update Process
hd999 may update this privacy policy from time to time. In the event of changes:
- The "Last Updated" date at the top of the page will be changed
- Users will be notified by email of significant changes
- Reasonable notice will be given before a new policy takes effect
- Continued use of the platform after a change is made will be considered acceptance of the new policy
If You Object
If you do not agree with any change to the policy, stop using the platform and request that your account be closed. Our support team will assist you.
Current Version
The current version of this privacy policy came into effect in January 2026. Contact us to obtain a copy of a previous version.
Privacy Contact
If you have any questions, concerns or requests regarding this privacy policy, please contact us. Our team will look into your matter promptly.
Response Time
We aim to process all privacy-related requests promptly. Complex matters may take a little longer, in which case we will keep you updated.
Our Commitment
hd999 is fully committed to your privacy. We promise that:
- Your data will never be sold
- Data will be used only for the stated purposes
- The highest standards of data security will be maintained
- You will always have the opportunity to exercise your rights
- Any changes to the policy will be communicated transparently
- Privacy-related complaints will be taken seriously